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Outage in pawaPay

System degradation affecting internal tools and all gateways

Resolved Minor
July 11, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Customer! We are currently experiencing degradation in our internal systems which affects processing transactions in all gateways. Our engineering team is working on resolving the issue. Thank you for your understanding.
Components affected
pawaPay Portal pawaPay Merchant API

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/12/2025 07:57AM

We are informing you that our systems are up and running again and all services are fully operational. In case you should encounter any further problems, please do not hesitate to contact our support team. We apologize for the inconvenience caused.

MONITORING 9 months ago - at 07/12/2025 05:20AM

We are pleased to inform you that our engineering team has deployed a fix and we are currently monitoring our systems for results. Thank you for your patience.

IDENTIFIED 9 months ago - at 07/12/2025 03:50AM

Dear Customer! We are currently experiencing degradation in our internal systems which affects processing transactions in all gateways. Our engineering team is working on resolving the issue. Thank you for your understanding.

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