Outage in pawaPay

Performance degradation affecting Zambia Zamtel + NFS services

Major
July 13, 2025 - Started about 8 hours ago
Official incident page

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Outage Details

We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
Components affected
pawaPay Zamtel :: Web Deposit pawaPay Zamtel :: Payout pawaPay Zamtel :: USSD Deposit
Latest Updates ( sorted recent to last )
IDENTIFIED 29 minutes ago - at 07/14/2025 01:19AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 5 hours ago - at 07/13/2025 09:11PM

We are experiencing an outage in the Zambia Zamtel services. We are investigating the issue.

INVESTIGATING about 6 hours ago - at 07/13/2025 08:13PM

We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.

MONITORING about 6 hours ago - at 07/13/2025 07:27PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 8 hours ago - at 07/13/2025 06:10PM

We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.

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