Outage in pawaPay

Performance degradation affecting MTN services

Resolved Major

July 15, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified instability in MTN services. We have escalated this to the MMO for resolution.

Components affected

pawaPay MTN :: Payout pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Web Deposit pawaPay MTN :: Payout pawaPay MTN :: Web Deposit pawaPay MTN :: Payout

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/15/2025 09:31PM

This incident has been resolved.

IDENTIFIED 9 months ago - at 07/15/2025 09:00PM

We are still experiencing degraded performance in our MTN deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 9 months ago - at 07/15/2025 06:17PM

We have identified instability in MTN services. We have escalated this to the MMO for resolution.

IDENTIFIED 9 months ago - at 07/15/2025 06:05PM

We have identified instability in MTN services. We have escalated this to the MMO for resolution.

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