Outage in pawaPay

Performance degradation affecting Sierra Leone Orange services

Resolved Major
July 25, 2025 - Started 11 days ago - Lasted 4 days
Official incident page

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Outage Details

We are experiencing an outage of the Sierra Leone Orange services. We are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 07/29/2025 02:38PM

The incident has been resolved. We apologise for the inconvenience.

IDENTIFIED 7 days ago - at 07/28/2025 03:38PM

This is a quick update to inform you that we are still experiencing degraded performance in our Sierra Leone Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 7 days ago - at 07/28/2025 07:38AM

This is a quick update to inform you that we are still experiencing degraded performance in our Sierra Leone Orange deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

MONITORING 7 days ago - at 07/28/2025 06:53AM

A fix has been deployed by Sierra Leone Orange. We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 8 days ago - at 07/28/2025 03:20AM

Unfortunately, we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateways and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

IDENTIFIED 8 days ago - at 07/27/2025 08:27PM

Unfortunately we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateways. Orange is still working on restoring their services but have not given us an ETA for a resolution. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 8 days ago - at 07/27/2025 01:44PM

We are still experiencing an outage in our Sierra Leone Orange deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 8 days ago - at 07/27/2025 08:50AM

We are still experiencing an outage in our Sierra Leone Orange deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 9 days ago - at 07/26/2025 07:09PM

This is a quick update to inform you that we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 9 days ago - at 07/26/2025 10:02AM

This is a quick update to inform you that we are still experiencing an outage in our Orange Sierra Leone deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 10 days ago - at 07/26/2025 01:05AM

This is a quick update to inform you that we are still experiencing an outage in our Sierra Leone Orange deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

INVESTIGATING 11 days ago - at 07/25/2025 03:03AM

We are experiencing an outage of the Sierra Leone Orange services. We are investigating the issue.

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