Outage in pawaPay
Performance degradation affecting CIV Orange services
Resolved MajorIncident Report
We have identified instability in CIV Orange services. We have escalated this to the MMO for resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/01/2025 07:40PM
The incident has been resolved. We apologise for the inconvenience.
MONITORING
9 months ago - at 08/01/2025 06:38PM
We are seeing improvements in success rates and will continue monitoring the incident.
IDENTIFIED
9 months ago - at 07/31/2025 04:00AM
We are still experiencing an outage in our CIV Orange payout gateway and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
IDENTIFIED
9 months ago - at 07/28/2025 03:17AM
We are still experiencing an outage in our CIV Orange payout gateway and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
IDENTIFIED
9 months ago - at 07/27/2025 08:49AM
We are still experiencing an outage in our CIV Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
IDENTIFIED
9 months ago - at 07/26/2025 03:36AM
This is a quick update to inform you that we are still experiencing an outage in our CIV Orange payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
IDENTIFIED
9 months ago - at 07/25/2025 02:33PM
We have identified instability in CIV Orange services. We have escalated this to the MMO for resolution.
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