Outage in pawaPay

Performance degradation affecting Uganda Airtel services

Resolved Minor
July 30, 2025 - Started 5 days ago - Lasted about 17 hours
Official incident page

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Outage Details

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Airtel :: Payout pawaPay Airtel :: Web Deposit pawaPay Airtel :: USSD Deposit
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/31/2025 10:42AM

This incident has been resolved.

MONITORING 4 days ago - at 07/31/2025 06:28AM

A fix has been deployed by Uganda Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

MONITORING 4 days ago - at 07/30/2025 11:25PM

We are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 4 days ago - at 07/30/2025 07:35PM

We are still experiencing instabilities in our Uganda Airtel services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

IDENTIFIED 5 days ago - at 07/30/2025 06:05PM

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

IDENTIFIED 5 days ago - at 07/30/2025 05:46PM

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

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