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Outage in pawaPay

Performance degradation affecting Zambia MTN services

Resolved Major
August 05, 2025 - Started 9 months ago - Lasted about 14 hours
Official incident page

Incident Report

We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/05/2025 09:17PM

The incident has been resolved. We apologise for the inconvenience.

MONITORING 9 months ago - at 08/05/2025 05:57PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 9 months ago - at 08/05/2025 10:59AM

MTN Zambia is still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.

IDENTIFIED 9 months ago - at 08/05/2025 07:04AM

We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.

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