Outage in pawaPay

Performance degradation affecting DRC Vodacom services

Resolved Major
August 05, 2025 - Started about 15 hours ago - Lasted about 10 hours
Official incident page

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Outage Details

We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Vodacom :: Payout pawaPay Vodacom :: Web Deposit
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 08/05/2025 10:57PM

The incident has been resolved. We apologise for the inconvenience.

MONITORING about 6 hours ago - at 08/05/2025 09:21PM

A fix has been deployed by DRC Vodacom. We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED about 8 hours ago - at 08/05/2025 07:17PM

This is a quick update to inform you that we are experiencing a degredation in our DRC Vodacom deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED about 9 hours ago - at 08/05/2025 06:22PM

This is a quick update to inform you that we are experiencing an outage in our DRC Vodacom deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED about 15 hours ago - at 08/05/2025 01:14PM

We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.

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