Outage in pawaPay

Performance degradation affecting DRC Vodacom services

Major
August 07, 2025 - Started about 13 hours ago
Official incident page

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Outage Details

We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Vodacom :: Payout pawaPay Vodacom :: Web Deposit
Latest Updates ( sorted recent to last )
INVESTIGATING 26 minutes ago - at 08/07/2025 09:21PM

We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.

MONITORING about 1 hour ago - at 08/07/2025 08:48PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 hours ago - at 08/07/2025 07:36PM

We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.

MONITORING about 3 hours ago - at 08/07/2025 06:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 6 hours ago - at 08/07/2025 03:26PM

This is a quick update to inform you that we are still experiencing an outage in our Vodacom DRC deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

MONITORING about 7 hours ago - at 08/07/2025 03:12PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED about 8 hours ago - at 08/07/2025 01:21PM

We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.

MONITORING about 9 hours ago - at 08/07/2025 12:34PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED about 11 hours ago - at 08/07/2025 10:50AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 11 hours ago - at 08/07/2025 10:26AM

We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.

MONITORING about 12 hours ago - at 08/07/2025 09:43AM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED about 13 hours ago - at 08/07/2025 08:58AM

We have identified instability in DRC Vodacom services. We have escalated this to the MMO for resolution.

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