Outage in pawaPay
Performance degradation affecting Kenya M-Pesa services
Major
October 07, 2025 - Started 2 days ago
Official incident page
Official incident page
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Outage Details
We have identified instability in Kenya M-Pesa Sasapay services. We have escalated this to the MMO for resolution.
Latest Updates ( sorted recent to last )
IDENTIFIED
1 day ago - at 10/08/2025 08:57PM
This is a quick update to inform you that we are still experiencing an outage in our Sasapay M-Pesa Kenya services and degraded performance in M-Pesa Kenya deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
IDENTIFIED
1 day ago - at 10/08/2025 01:59PM
This is a quick update to inform you that we are still experiencing an outage in our Sasapay M-Pesa Kenya services and degraded performance in M-Pesa Kenya deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
IDENTIFIED
1 day ago - at 10/08/2025 04:48AM
We are still experiencing an outage in our M-Pesa Kenya deposit and payout gateways, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
IDENTIFIED
2 days ago - at 10/07/2025 07:48PM
This is a quick update to inform you that we are still experiencing an outage in our Sasapay M-Pesa Kenya services and degraded performance in M-Pesa Kenya deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
IDENTIFIED
2 days ago - at 10/07/2025 10:42AM
We have identified instability in Kenya M-Pesa Sasapay services. We have escalated this to the MMO for resolution.
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