Outage in pawaPay

Performance degradation affecting DRC Orange services

Resolved Major
October 07, 2025 - Started 3 days ago - Lasted about 14 hours
Official incident page

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Outage Details

We are experiencing an outage of the DRC Orange services. We are investigating the issue.
Components affected
pawaPay Orange :: Payout pawaPay Orange :: Web Deposit
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/08/2025 04:39PM

This incident has been resolved.

MONITORING 2 days ago - at 10/08/2025 12:51PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED 3 days ago - at 10/08/2025 05:47AM

This is a quick update to inform you that we are experiencing an outage in our DRC Orange services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

IDENTIFIED 3 days ago - at 10/08/2025 04:50AM

We are still experiencing degraded performance in our DRC Orange services, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

MONITORING 3 days ago - at 10/08/2025 03:26AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 10/08/2025 02:49AM

We are experiencing an outage of the DRC Orange services. We are investigating the issue.

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