Outage in pawaPay

Performance degradation affecting Kenya M-Pesa services

Resolved Major
October 13, 2025 - Started about 4 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing an outage in the Kenya M-Pesa services. We are investigating the issue.
Components affected
pawaPay M-Pesa :: USSD Deposit pawaPay M-Pesa :: Web Deposit pawaPay M-Pesa :: Payout
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 10/13/2025 11:50PM

The incident has been resolved. We apologise for the inconvenience.

MONITORING about 2 hours ago - at 10/13/2025 10:47PM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED about 3 hours ago - at 10/13/2025 09:44PM

This is a quick update to inform you that we are still experiencing an outage in our Kenya M-Pesa deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

MONITORING about 3 hours ago - at 10/13/2025 09:26PM

We are seeing improvements in success rates and will continue monitoring the incident.

INVESTIGATING about 4 hours ago - at 10/13/2025 08:46PM

We are experiencing an outage in the Kenya M-Pesa services. We are investigating the issue.

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