Outage in pawaPay

Performance degradation affecting Tanzania Vodacom services

Resolved Major
October 20, 2025 - Started about 5 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified instability in Tanzania Vodacom services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Vodacom :: Payout pawaPay Vodacom :: USSD Deposit pawaPay Vodacom :: Web Deposit

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Latest Updates ( sorted recent to last )
RESOLVED 28 minutes ago - at 10/21/2025 01:36AM

The incident has been resolved. We apologise for the inconvenience.

MONITORING about 1 hour ago - at 10/21/2025 12:38AM

We are seeing improvements in success rates and will continue monitoring the incident.

IDENTIFIED about 3 hours ago - at 10/20/2025 10:48PM

We have identified instability in Tanzania Vodacom services. We have escalated this to the MMO for resolution.

IDENTIFIED about 4 hours ago - at 10/20/2025 09:38PM

We have identified instability in Tanzania Vodacom services. We have escalated this to the MMO for resolution.

IDENTIFIED about 4 hours ago - at 10/20/2025 09:34PM

We have identified instability in Tanzania Vodacom services. We have escalated this to the MMO for resolution.

IDENTIFIED about 5 hours ago - at 10/20/2025 09:18PM

We have identified instability in Tanzania Vodacom services. We have escalated this to the MMO for resolution.

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