Outage in pawaPay
Performance degradation affecting Kenya Airtel services
Resolved MajorIncident Report
We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
Components affected
pawaPay Airtel :: PayoutTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/13/2026 08:55PM
This incident has been resolved.
MONITORING
6 days ago - at 04/13/2026 07:44PM
We are seeing improvements in success rates and will continue monitoring the incident.
IDENTIFIED
6 days ago - at 04/13/2026 03:43PM
This is a quick update to inform you that we are still experiencing an outage in our Airtel Kenya payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
IDENTIFIED
6 days ago - at 04/13/2026 03:34PM
We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.
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