Outage in Paxflow

⚠️ Service Disruption

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 3 hours
Official incident page

Incident Report

We're experiencing intermittent issues due to an AWS infrastructure outage affecting our payment and messaging services. AWS is actively working on a fix with recovery underway. We will monitor the situation and post an update here when we have more information.
Components affected
Paxflow PaxFlow email service Paxflow PaxFlow admin system Paxflow PaxPortal Management UI Paxflow Billing portal Paxflow PaxFlow Enroute application Paxflow PaxPortal.io

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/20/2025 01:45PM

This incident has been resolved.

MONITORING 11 days ago - at 10/20/2025 10:47AM

Messaging services are now working. We will continue to monitor the issue.

MONITORING 11 days ago - at 10/20/2025 10:45AM

We are continuing to monitor for any further issues.

MONITORING 11 days ago - at 10/20/2025 10:44AM

We are continuing to monitor for any further issues.

MONITORING 11 days ago - at 10/20/2025 10:41AM

We're experiencing intermittent issues due to an AWS infrastructure outage affecting our payment and messaging services. AWS is actively working on a fix with recovery underway. We will monitor the situation and post an update here when we have more information.

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