Outage in Paxos

Paxos - Multiple services impacted due to AWS us-east1 outage

Resolved Major

October 20, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

Engineering is investigating the root cause of login failures with Dashboard web UI in both Sandbox and Production environments. Customers using both passkey and SSO login are affected. We will send a status update in the next 30 minutes or earlier.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/20/2025 01:05PM

This incident has been resolved.

MONITORING 7 months ago - at 10/20/2025 10:17AM

All Paxos services have been fully restored, with the exception of FIX services, which remain unavailable.

MONITORING 7 months ago - at 10/20/2025 09:29AM

We are observing a gradual restoration of services. Customers may continue to observe some slowness in their requests.

IDENTIFIED 7 months ago - at 10/20/2025 08:44AM

We identified a major Amazon Web Services (AWS) region is currently down, and this is impacting multiple Paxos apps and services.

INVESTIGATING 7 months ago - at 10/20/2025 08:18AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 10/20/2025 07:30AM

Engineering is investigating the root cause of login failures with Dashboard web UI in both Sandbox and Production environments. Customers using both passkey and SSO login are affected.

We will send a status update in the next 30 minutes or earlier.

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