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Outage in Paxos

Paxos - Crypto Transfers Incident Detected

Resolved Major
May 24, 2025 - Started 12 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are experiencing an outage with Crypto Withdrawals to all networks. Customers can continue initiating withdrawals on platform, but may experience some delays with transfers on chain.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/24/2025 10:12PM

The issue has been resolved, all crypto withdrawals should be processed now.

MONITORING 12 months ago - at 05/24/2025 08:33PM

Engineering has implemented the fix in the system, and all pending withdrawals should be processed shortly.

IDENTIFIED 12 months ago - at 05/24/2025 07:23PM

Withdrawals to the Solana network remain under investigation by Engineering. Withdrawals to other crypto networks are currently processing and clearing the backlog.

IDENTIFIED 12 months ago - at 05/24/2025 06:14PM

The Engineering team is actively working to enhance the performance of the backlog processing for crypto withdrawals.

MONITORING 12 months ago - at 05/24/2025 05:05PM

Engineering has applied the fix, and we are now processing the backlog of pending crypto withdrawals.

IDENTIFIED 12 months ago - at 05/24/2025 03:01PM

Engineering has identified the root cause and is actively working on a resolution.

INVESTIGATING 12 months ago - at 05/24/2025 12:33PM

We are experiencing an outage with Crypto Withdrawals to all networks. Customers can continue initiating withdrawals on platform, but may experience some delays with transfers on chain.

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