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Outage in Pay & Connect

Android App Version 14.1.0 Issue

Resolved Minor
September 15, 2025 - Started 5 months ago - Lasted less than a minute
Official incident page

Incident Report

We have resolved an issue affecting some Android users on app version 14.1.0 where an alert message was not functioning correctly. Impact: This issue was limited to Android users who updated to version 14.1.0 via the Google Play Store. iOS and Huawei apps were unaffected. Immediate Fix: We have halted the problematic update. For users already on 14.1.0, a fix has been released. Please fully close and restart the app (you may need to do this twice) to activate it. Permanent Solution: We are now rolling out a new, stable version 15.0.0. Please update your app from the Play Store to ensure the issue is fully resolved.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 09/15/2025 09:47PM

We have resolved an issue affecting some Android users on app version 14.1.0 where an alert message was not functioning correctly.

Impact: This issue was limited to Android users who updated to version 14.1.0 via the Google Play Store. iOS and Huawei apps were unaffected.

Immediate Fix: We have halted the problematic update. For users already on 14.1.0, a fix has been released. Please fully close and restart the app (you may need to do this twice) to activate it.

Permanent Solution: We are now rolling out a new, stable version 15.0.0. Please update your app from the Play Store to ensure the issue is fully resolved.

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