Outage in PayFit

PayFit application unusable

Resolved Minor
August 06, 2019 - Started almost 6 years ago - Lasted over 2 years
Official incident page

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Outage Details

We are experiencing issues with the PayFit application. Users cannot log into https://app.payfit.com/. Users who were already logged in cannot use the application. We are investigating the issue. Users can browse https://help.payfit.com but cannot submit requests.
Latest Updates ( sorted recent to last )
RESOLVED almost 6 years ago - at 08/06/2019 05:36PM

This incident has been resolved.

MONITORING almost 6 years ago - at 08/06/2019 05:25PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 6 years ago - at 08/06/2019 03:59PM

We managed to identify the root of the issue. It is coming from one of our database replicas. We are working on finding a solution.

INVESTIGATING almost 6 years ago - at 08/06/2019 03:36PM

We are experiencing issues with the PayFit application. Users cannot log into https://app.payfit.com/. Users who were already logged in cannot use the application.
We are investigating the issue.

Users can browse https://help.payfit.com but cannot submit requests.

Latest PayFit outages

Degraded performances - over 3 years ago
Emails notifications impaired - about 4 years ago

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