Outage in PayRetailers

Brazil - Pix Issue

Resolved Minor
April 08, 2025 - Started 2 months ago - Lasted 40 minutes
Official incident page

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Outage Details

We would like to inform you that we have identified an approval decrease on the PayIns & PayOuts. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 04/08/2025 07:38PM

This incident has been resolved.

MONITORING 2 months ago - at 04/08/2025 07:06PM

A fix has been implement. We will keep monitoring and inform you of further issues.

IDENTIFIED 2 months ago - at 04/08/2025 07:00PM

The issue is identified and our team is working to resolve it as quickly as possible. We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.

INVESTIGATING 2 months ago - at 04/08/2025 06:58PM

We would like to inform you that we have identified an approval decrease on the PayIns & PayOuts.
Our team is actively investigating the issue and working to resolve it as quickly as possible. We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.

Latest PayRetailers outages

Chile Cash payment methods issue - 5 days ago
PayOuts decreased on Brazil - 2 months ago
Brazil - PIX - Degraded performance - 2 months ago
Brazil - PIX - Issue - 2 months ago
PayIns critical outage - 2 months ago

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