Outage in PayRetailers
All Countries - Payins & Payouts critical outage
Resolved MajorIncident Report
We would like to inform you that we have identified a severe disruption on Payins and Payouts in all countries. Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/13/2025 09:22PM
The incident has been resolved.
MONITORING
8 months ago - at 08/13/2025 08:26PM
The conversion rate for withdrawals and transactions across all countries have returned to the expected levels. Our team will continue monitoring the situation closely over the next few minutes, and the incident will be closed if no further issues are detected.
INVESTIGATING
8 months ago - at 08/13/2025 07:49PM
We are currently investigating this issue.
MONITORING
8 months ago - at 08/13/2025 06:59PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 months ago - at 08/13/2025 06:46PM
We would like to inform you that we have identified a severe disruption on Payins and Payouts in all countries. Our team is actively investigating the issue and working to resolve it as quickly as possible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved. Apologies for the inconveniences!
Latest PayRetailers outages
Colombia PSE Decrease in Conversion Rates - 3 days ago
Colombia Payouts Decrease in Conversion Rates - 7 days ago
Chile Decrease in Conversion Rates - 10 days ago
Mexico Payouts Decrease in Conversion Rates - 11 days ago
Africa - Critical Outage - 18 days ago
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