POS Terminal (Card Readers) Connectivity Issues

We have confirmed that the fix implemented has been successful, and all POS terminal services are now fully operational.

Based on our transaction logs, the service disruption appears to have lasted from 2025-11-05 12:42:07 CET until 2025-11-05 13:07:28 CET. All systems have been stable since recovery.

Our team will conduct a post-incident review to determine the root cause and implement measures to prevent a recurrence.

If you continue to experience any connectivity issues, please try restarting your terminal. We sincerely apologize for the impact this disruption caused.

A fix has been implemented and we are monitoring the results.

A solution has been deployed to address the connectivity issues affecting POS terminals. We are currently observing network recovery and seeing positive results.

Our team will continue to monitor the situation to ensure full service stability before this incident is marked as resolved.

We are currently investigating reports of widespread connectivity issues affecting our POS terminal network.

This may prevent terminals from connecting, syncing data, or processing transactions. Our engineering team is aware of the situation and is actively working to identify the root cause.

We apologize for the disruption and will provide another update as soon as more information is available.