Outage in Paysafe

SafetyPay via paysafecard Service Disruption

Resolved Major

April 25, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe Reference ID: INC0258504

Components affected

Paysafe eCash SafetyPay

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/25/2025 06:58PM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0258504

MONITORING 12 months ago - at 04/25/2025 05:47PM

A fix has been implemented and we are monitoring the results.

Reference ID: INC0258504

IDENTIFIED 12 months ago - at 04/25/2025 04:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 months ago - at 04/25/2025 03:57PM

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0258504

INVESTIGATING 12 months ago - at 04/25/2025 03:41PM

We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID: INC0258504

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