Outage in Paysafe

Incorrect display of Merchant transaction ID in OPTIC portal

Minor
July 17, 2025 - Started 4 days ago
Official incident page

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Outage Details

We are investigating an issue with the display of Merchant transaction ID in the Optic Portal. Some users may observe an incorrect transaction ID related to multiple transactions. Our teams are working on implementing a solution with the highest priority. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0271386
Components affected
Paysafe Unity Merchant Portal
Latest Updates ( sorted recent to last )
INVESTIGATING 4 days ago - at 07/17/2025 11:06AM

We are investigating an issue with the display of Merchant transaction ID in the Optic Portal.
Some users may observe an incorrect transaction ID related to multiple transactions.
Our teams are working on implementing a solution with the highest priority.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0271386

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