Outage in Paysafe

OPTIC portal transaction display inconsistencies

Minor
July 17, 2025 - Started 30 days ago
Official incident page

IsDown continuously monitors the Paysafe status page and multiple sources to provide up-to-date information. Check back with us for the latest Paysafe uptime status.

Outage Details

We are investigating an issue with the display of Merchant transaction ID in the Optic Portal. Some users may observe an incorrect transaction ID related to multiple transactions. Our teams are working on implementing a solution with the highest priority. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0271386
Components affected
Paysafe Unity Merchant Portal
Latest Updates ( sorted recent to last )
IDENTIFIED 15 days ago - at 08/01/2025 07:24AM

Please be advised that we have successfully implemented a fix for the displaying of incorrect Merchant transaction ID in the Optic Portal issue - INC0271386
The fix has been thoroughly validated and confirmed to be working for newly created transactions.
Historical data for transactions created in the period 15th to 29th of July will be corrected in a timely manner.
We apologize for the impact this might have on your business.
Further updates will follow once all historical data is corrected.

MIM Paysafe

Reference ID: INC0271386

IDENTIFIED 17 days ago - at 07/29/2025 05:59PM

Please note that in addition to the incorrect display of Merchant transaction IDs reported, our teams identified that the status of some transactions may be inconsistent, remaining as "Payable" even though they are already completed or expired. Please note that Processing is not affected, only the visualization of those payment handles. A fix is already being designed and will be implemented as soon as possible. Thank you for your understanding.

MIM Paysafe

Reference ID: INC0271386 & INC0273139

IDENTIFIED 22 days ago - at 07/24/2025 02:25PM

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0271386

INVESTIGATING 30 days ago - at 07/17/2025 11:06AM

We are investigating an issue with the display of Merchant transaction ID in the Optic Portal.
Some users may observe an incorrect transaction ID related to multiple transactions.
Our teams are working on implementing a solution with the highest priority.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0271386

Track All Vendor Statuses & Outages Instantly

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook