Outage in Paysafe

iDEAL Temporary Unavailable

Resolved Major
August 01, 2025 - Started about 1 month ago - Lasted 14 days
Official incident page

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Outage Details

Please be advised that iDEAL is currently unavailable for Wallet Checkout (WCO) and Quick Checkout (QCO), as well as funding the Skrill consumer wallet balance. We are actively working with our partner to resolve this matter as swiftly as possible. We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding during this time. If you have any questions or need further assistance, please don’t hesitate to reach out to us.
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 08/15/2025 07:42AM

Dear Merchant,
Due to circumstances outside of Paysafe’s control, iDEAL was previously disabled for your Merchant Account as a payment method on both our Skrill Quick Checkout (QCO) and Wallet Checkout (WCO). This change was effective immediately at the time of the notification.

We are now willing to inform you that iDEAL has been reenabled as a payment method on the Skrill Quick Checkout (QCO) solely, and no further actions are required on your part to enable the functionality. Please be advised that the activation of iDEAL on the Wallet Checkout (WCO) is still to be confirmed and we will keep you informed of any updates as soon as they become available.

If you have any questions regarding alternative payment options, please do not hesitate to contact our Merchant Services team at merchantservices@skrill.com, us-merchantservices@skrill.com (USA) or your Customer Success Contact.

Best Regards,
Paysafe

MONITORING 24 days ago - at 08/12/2025 07:42AM

Please be advised that iDEAL has been reenabled and is now available for Quick Checkout (QCO).
More updates to follow in regards to the Wallet Checkout (WCO) and funding the Skrill consumer wallet balance.
We value your partnership and appreciate your understanding while the situation is being remediated.

MIM Paysafe

INVESTIGATING about 1 month ago - at 08/01/2025 03:47PM

Please be advised that iDEAL is currently unavailable for Wallet Checkout (WCO) and Quick Checkout (QCO), as well as funding the Skrill consumer wallet balance. We are actively working with our partner to resolve this matter as swiftly as possible.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding during this time.

If you have any questions or need further assistance, please don’t hesitate to reach out to us.

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