Outage in Paysafe

Service Disruption - TSYS

Resolved Minor

August 21, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0276133

Components affected

Paysafe TSYS Acquiring solutions

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/21/2025 10:23PM

This incident has been resolved.

MIM Paysafe

Reference ID: INC0276133

MONITORING 8 months ago - at 08/21/2025 09:44PM

Please be advised that errors subsided and the impacted service is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0276133

INVESTIGATING 8 months ago - at 08/21/2025 08:36PM

Please be advised our teams remain engaged with our partner TSYS investigating the issue with the highest priority.
We are actively troubleshooting the disruption and exploring different resolution paths in close collaboration with TSYS.
We apologize for the impact this incident has on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0276133

INVESTIGATING 8 months ago - at 08/21/2025 08:13PM

Please be advised that our teams remain engaged with our partner TSYS investigating the issue with the highest priority.
We are currently troubleshooting the disruption and working closely with TSYS to identify the root cause and restore services.
We apologize for the impact this incident has on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0276133

INVESTIGATING 8 months ago - at 08/21/2025 07:44PM

Please be advised that our teams remain engaged with our TSYS partner investigating and troubleshooting with the highest priority. We apologize for the impact this incident has on your business. More updates to follow.

INVESTIGATING 8 months ago - at 08/21/2025 07:43PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 08/21/2025 05:24PM

We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0276133

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