Outage in Paysafe

Service Disruption - SafetyPay MPIAPI (REST)

Resolved Major

September 24, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating issue with the services mentioned below and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0280288

Components affected

Paysafe eCash SafetyPay

Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/24/2025 12:37PM

The incident has been resolved successfully and the impacted services are fully restored.
The root cause of the incident was identified to be an issue with one our downstream providers.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while our partner was remediating the situation.

MIM Paysafe

Reference ID:INC0280288

MONITORING 7 months ago - at 09/24/2025 12:16PM

A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0280288

IDENTIFIED 7 months ago - at 09/24/2025 11:39AM

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID:INC0280288

INVESTIGATING 7 months ago - at 09/24/2025 11:37AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/24/2025 11:16AM

We are investigating issue with the services mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0280288

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