Outage in Paysafe

Service Disruption - Optic Portal (CSC)

Resolved Minor
September 29, 2025 - Started 3 days ago - Lasted about 10 hours
Official incident page

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Outage Details

Dear All, Please be advised that the funds for the 27th of September, were sent accordingly, however, the data in the portal is not yet populated and the funds appear to be in pending state. Kind regards, MIM Paysafe Reference ID: INC0280828
Components affected
Paysafe Unity Merchant Portal
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/29/2025 09:21PM

The incident has been resolved successfully and the impacted services are fully restored and we apologize for the impact this issue had on your business.

We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0280828

IDENTIFIED 3 days ago - at 09/29/2025 12:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 09/29/2025 12:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 09/29/2025 12:52PM

Dear All,

Please be advised that the funds for the 27th of September, were sent accordingly, however, the data in the portal is not yet populated and the funds appear to be in pending state.

MIM Paysafe

Reference ID:INC0280828

INVESTIGATING 3 days ago - at 09/29/2025 11:28AM

Dear All,

Please be advised that the funds for the 27th of September, were sent accordingly, however, the data in the portal is not yet populated and the funds appear to be in pending state.

Kind regards,

MIM Paysafe

Reference ID: INC0280828

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