Outage in Paysafe

Service Disruption - Optic Portal

Resolved Minor

October 07, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

Please be advised that we experienced a degradation with our OPTIC Portal. The transactions may appear with a delay. We have implemented a fix and we are monitoring the environment. The issue is expected to be fully resolved by the end of the day. We are sorry for the inconvenience. MIM Paysafe Reference ID: INC0281715

Components affected

Paysafe Unity Merchant Portal

Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/07/2025 06:46PM

Please be advised the issues affecting the OPTIC Portal have been resolved.
A fix was implemented and the environment was closely monitored to confirm service stability.
During the incident, some transactions may have appeared with a delay.
Normal performance has now been fully restored.
We apologize for the inconvenience caused.
Thank you for your patience.

Reference ID: INC0281715

MONITORING 7 months ago - at 10/07/2025 01:01PM

We are continuing to monitor for any further issues.

MONITORING 7 months ago - at 10/07/2025 12:49PM

Please be advised that we experienced a degradation with our OPTIC Portal.

The transactions may appear with a delay.

We have implemented a fix and we are monitoring the environment.

The issue is expected to be fully resolved by the end of the day.

We are sorry for the inconvenience.

MIM Paysafe

Reference ID: INC0281715

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