Outage in Paysafe

Service Disruption - Venmo (Braintree)

Resolved Minor
October 20, 2025 - Started 9 days ago - Lasted about 4 hours
Official incident page

Incident Report

Our partner Braintree is investigating a potential issue with Venmo services. They have identified the cause of the issue to be a global outage with their cloud infrastructure providers services. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0283266
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 10/20/2025 07:30PM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0283266

INVESTIGATING 9 days ago - at 10/20/2025 03:36PM

Our partner Braintree is investigating a potential issue with Venmo services.
They have identified the cause of the issue to be a global outage with their cloud infrastructure providers services.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0283266

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