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Outage in Paysafe

Service Disruption - SafetyPay via paysafecard

Resolved Major
October 29, 2025 - Started 6 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress. If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com MIM Paysafe Reference ID:INC0284503
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/29/2025 09:00PM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while Microsoft was remediating the situation.
MIM Paysafe

Reference ID: INC0284503

MONITORING 6 months ago - at 10/29/2025 08:34PM

Microsoft has identified and applied a fix for the issue. Due to the complexity of the solution, the complete restoration of affected services will require a certain period of time. Our teams continue to actively monitor the situation and remain vigilant for any indications of recovery.

Reference ID: INC0284503

IDENTIFIED 6 months ago - at 10/29/2025 05:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 10/29/2025 05:28PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 10/29/2025 05:26PM

We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.
Please note this issue is due to a global Azure outage, which has been acknowledged by Microsoft.
We are monitoring the situation closely and will provide updates as they become available.
Reference ID: INC0284503

INVESTIGATING 6 months ago - at 10/29/2025 05:10PM

We are investigating issues with our SafetyPay service and apologize for the impact this might have on your business.
Our technical teams are working on a solution and will keep you informed on progress.

If you have any questions, please don't hesitate to contact us at techsupport@paysafecard.com
MIM Paysafe

Reference ID:INC0284503

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