Outage in Paysafe

Service Disruption - Multibanco

Resolved Minor
November 18, 2025 - Started 8 days ago - Lasted about 15 hours
Official incident page

Incident Report

Our provider Multibanco implemented a solution and we are monitoring the impacted services. MIM Paysafe Reference ID: INC0287396
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 11/19/2025 09:24AM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco was remediating the situation.
MIM Paysafe

Reference ID: INC0287396

MONITORING 8 days ago - at 11/19/2025 02:43AM

Please be advised that the issue affecting SIBS remains unresolved at this time. Our vendor continues to work towards a resolution.
We will provide further updates as new information becomes available.
Thank you for your patience and understanding.

MIM Paysafe

Reference ID: INC0287396

MONITORING 8 days ago - at 11/18/2025 11:03PM

Please be advised that SIBS continue to troubleshoot the issue on their side, however the issue still persists.
More updates to follow.

MIM Paysafe

Reference ID: INC0287396

MONITORING 8 days ago - at 11/18/2025 08:05PM

Please be advised that the SIBS vendor continue to work on resolving this incident with the highest priority.
More updates to follow.

MIM Paysafe

Reference ID: INC0287396

MONITORING 8 days ago - at 11/18/2025 06:50PM

Our provider Multibanco implemented a solution and we are monitoring the impacted services.

MIM Paysafe

Reference ID: INC0287396

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