Outage in Paysafe

Multibanco Service Disruption

Resolved Minor
December 02, 2025 - Started 13 days ago - Lasted 41 minutes
Official incident page

Incident Report

We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0289202
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/03/2025 12:47AM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner Multibanco/SIBS. was remediating the situation.
MIM Paysafe

Reference ID: INC0289202

MONITORING 13 days ago - at 12/03/2025 12:09AM

A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID: INC0289202

INVESTIGATING 13 days ago - at 12/03/2025 12:09AM

We are investigating а potential issue with our provider SIBS (Multibanco) and apologize for the impact this might have on your business.

Further updates will follow.

MIM Paysafe

Reference ID: INC0289202

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