Outage in Paysafe

Handpoint Settlement Cancellations Issue - Consumer Refunds in Process

Minor
December 08, 2025 - Started 8 days ago
Official incident page

Incident Report

Please note, settlement cancellations between Oct 9–Nov 26 may not have processed due to a Handpoint issue. Consumers could still see charges. Paysafe is working with Handpoint to return funds. We appreciate your patience as we work alongside our partner for a timely resolution. Questions? Please contact your account manager or email technicalsupport@paysafe.com. MIM Paysafe Reference ID: INC0289048
Components affected
Paysafe Handpoint (Interac)
Latest Updates ( sorted recent to last )
INVESTIGATING 8 days ago - at 12/08/2025 04:14PM

Please note, settlement cancellations between Oct 9–Nov 26 may not have processed due to a Handpoint issue.
Consumers could still see charges. Paysafe is working with Handpoint to return funds.
We appreciate your patience as we work alongside our partner for a timely resolution. Questions?
Please contact your account manager or email technicalsupport@paysafe.com.
MIM Paysafe

Reference ID: INC0289048

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