Outage in Paysafe

Business Portal Data Population Delay

Resolved Minor
December 11, 2025 - Started 5 days ago - Lasted 4 days
Official incident page

Incident Report

We are investigating a potential issue causing delays in reporting for some merchants. This may result in delayed population of transactional data and reports in the Optic portal. Our teams are working to resolve the issue with the highest priority. We apologize for the impact this may have on your business. Further updates will follow. Reference ID: INC0290276
Components affected
Paysafe Unity Merchant Portal
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/15/2025 09:40AM

This incident has been resolved.

Reference ID: INC0290276

INVESTIGATING 5 days ago - at 12/11/2025 11:08AM

We are investigating a potential issue causing delays in reporting for some merchants.
This may result in delayed population of transactional data and reports in the Optic portal.
Our teams are working to resolve the issue with the highest priority.
We apologize for the impact this may have on your business.
Further updates will follow.

Reference ID: INC0290276

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