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Outage in Paysafe

Service Disruption - PagoEfectivo - CCE

Resolved Minor

January 13, 2026 - Started 14 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing an issue impacting payment collection, caused by a failure in the CCE (Electronic Clearing House of Peru) directory reading process. Mitigation is being applied by redirecting traffic to an alternate solution, and services are stabilizing. We apologize for any impact this may be having on your business. We value your partnership and appreciate your understanding while our partner works to remediate the situation. Reference ID: INC0292969

Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 01/13/2026 05:35PM

The issue affecting CCE services has been fully resolved. All impacted services and transactional flows are now operating normally.
We are sorry for the disruption this caused to your business. Thank you for your patience and continued partnership.

Reference ID: INC0292969

MONITORING 14 days ago - at 01/13/2026 04:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 14 days ago - at 01/13/2026 03:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 14 days ago - at 01/13/2026 03:50PM

We are experiencing an issue impacting payment collection, caused by a failure in the CCE (Electronic Clearing House of Peru) directory reading process. Mitigation is being applied by redirecting traffic to an alternate solution, and services are stabilizing.
We apologize for any impact this may be having on your business. We value your partnership and appreciate your understanding while our partner works to remediate the situation.

Reference ID: INC0292969

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