Outage in Paysafe

Service Disruption- SafetyPay and Pix withdrawals through Skrill and Neteller Consumer Wallets

Resolved Major

January 27, 2026 - Started about 2 months ago - Lasted about 18 hours
Official incident page

Incident Report

Please be advised that we are investigating an issue with the Skrill and Neteller Consumer Wallets. The issue is affecting withdrawals for users in LATAM, using the SafetyPay and PIX options. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID:INC0294613

Components affected

Paysafe Skrill Consumer Wallet Paysafe Neteller Consumer Wallet

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/28/2026 07:18AM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0294613

MONITORING about 2 months ago - at 01/28/2026 06:54AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 01/27/2026 11:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 01/27/2026 09:41PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 01/27/2026 05:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 01/27/2026 04:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 01/27/2026 03:41PM

Please note that we continue to investigate with the highest urgency.

More updates to follow.

IDENTIFIED about 2 months ago - at 01/27/2026 01:53PM

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID:INC0294613

INVESTIGATING about 2 months ago - at 01/27/2026 01:19PM

Please be advised that we are investigating an issue with the Skrill and Neteller Consumer Wallets.
The issue is affecting withdrawals for users in LATAM, using the SafetyPay and PIX options.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0294613

Latest Paysafe outages

Service Disruption - QR Code Partner - 2 days ago

Service Disruption - QR Code Partner - 4 days ago

Service Disruption - PagoEfectivo - 5 days ago

Payment XP Service Disruption - 5 days ago

Stop wasting hours on 'is it us or them?'

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook