Impact to Paysafe Acquiring RS2 - Invoices - Incorrect Monthly statements in Optic Portal

Please note the issue on our partner's side has now been fully resolved.
Тhe corrected Monthly statements (invoices) for July 2026 for multi-currency accounts, are now available in the Optic Portal.
We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while our partner was remediating the situation.
MIM Paysafe

Reference ID: INC0316150

Dear All,

Please be advised that the previously reported issue that are applicable to the July 2026 invoices were identified.
We are working alongside partner support teams with the highest priority to provide corrected invoices.
A fix has been tested and will be implemented into production soon.
We apologize for the impact this may have on your business.
Further updates will follow.

Please note that the previously reported issues are applicable to the July 2026 invoices.
June 2026 invoices for multi-currency accounts have been corrected and are now available in the Optic portal.
We continue to work on resolving the discrepancies with the highest priority.
We are working alongside partner support teams with the highest priority to provide corrected invoices.
We apologize for the impact this may have on your business.
Further updates will follow.

Reference ID: INC0316150

Please be advised that following additional review and validation we have identified further discrepancies in the Monthly statements (invoices) for June 2026 for multi-currency accounts, currently available in the Optic Portal, previously reported in INC0314578.
https://status.paysafe.com/incidents/ykcw07rjvmxn
Our teams have escalated the incident to partner.
We are working alongside partner support teams with the highest priority to resolve the issue.
We apologize for the impact this may have on your business.
Further updates will follow.

Reference ID: INC0314578