Outage in Paysafe

Service Disruption - NetBanx Back Office Activity Reports

Resolved Minor

October 02, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Paysafe experienced a minor disruption affecting the availability of activity reports within the NetBanx Back Office Portal. The incident lasted approximately 2.1 hours before the root cause was identified and a fix implemented. Services were fully restored upon resolution.

We are investigating potential issue with the availability of activity reports in the NetBanx Back Office Portal. We apologize for the impact this might have on your business. Further updates will follow. MIM Paysafe Reference ID: INC0323314

Components affected

Paysafe NetBanx Back Office

Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 10/02/2026 09:05PM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID: INC0323314

IDENTIFIED 4 days ago - at 10/02/2026 08:46PM

The root cause of this incident has been identified, and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID: INC0323314

INVESTIGATING 4 days ago - at 10/02/2026 08:27PM

Our teams are still investigating.
We will keep you informed on further progress.
MIM Paysafe

Reference ID: INC0323314

INVESTIGATING 5 days ago - at 10/02/2026 07:00PM

We are investigating potential issue with the availability of activity reports in the NetBanx Back Office Portal.
We apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID: INC0323314

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