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Outage in Paystack

Intermittent service failures

Resolved Major
April 25, 2023 - Started about 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an incident impacting multiple services including the dashboard and transaction processing. A team is urgently responding to this incident. We will update this as soon as more information is available.
Components affected
Paystack API Paystack Dashboard Paystack Pay with Transfer transactions

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 04/25/2023 02:24PM

This incident has been resolved.

MONITORING about 3 years ago - at 04/25/2023 12:53PM

The patch has been deployed and we can see requests processing successfully. We will continue to monitor the impacted services until the system has completely stabilized.

IDENTIFIED about 3 years ago - at 04/25/2023 12:37PM

The team has identified the cause of this issue. We are working on a patch to restore service immediately.

INVESTIGATING about 3 years ago - at 04/25/2023 12:03PM

We continue to investigate this issue with highest urgency. We apologize for the disruption.

INVESTIGATING about 3 years ago - at 04/25/2023 11:22AM

We are currently investigating an incident impacting multiple services including the dashboard and transaction processing. A team is urgently responding to this incident. We will update this as soon as more information is available.

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