Outage in Paystack

South Africa: Nedbank degraded performance

Resolved Major
February 15, 2025 - Started 8 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently seeing an increase in card transaction failures via our acquiring partner, Nedbank. The issue has been escalated to our 3rd-party partners.
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 02/15/2025 11:30AM

This incident has been resolved.

MONITORING 7 days ago - at 02/15/2025 10:43AM

Success rates have been stable for the last hour. We will continue to monitor.

IDENTIFIED 7 days ago - at 02/15/2025 10:02AM

Success rates have improved since 10:35 SAST, but we are still seeing intermittent failures. We will continue to monitor.

IDENTIFIED 8 days ago - at 02/15/2025 08:28AM

Nedbank is working on resolving the issue.

INVESTIGATING 8 days ago - at 02/15/2025 08:01AM

We are currently seeing an increase in card transaction failures via our acquiring partner, Nedbank. The issue has been escalated to our 3rd-party partners.

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