Outage in Paystack

Quick Download not working for balance and payouts exports on the dashboard

Resolved Minor
August 22, 2025 - Started 2 months ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an incident where merchants unable to download their balance and payouts reports using the "Quick download" option. Receiving CSV exports via email is still working fine, so you can use that option as we address this issue.
Components affected
Paystack Dashboard

Need to monitor Paystack outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/25/2025 01:43PM

This incident has been resolved.

MONITORING 2 months ago - at 08/25/2025 12:51PM

A fix has been released and we are monitoring the results

IDENTIFIED 2 months ago - at 08/22/2025 04:59PM

The issue has been identified and we are working on a fix. We will release the fix on Monday. You can still continue to receive your CSV exports via email in the interim.

INVESTIGATING 2 months ago - at 08/22/2025 02:19PM

We are currently investigating an incident where merchants unable to download their balance and payouts reports using the "Quick download" option. Receiving CSV exports via email is still working fine, so you can use that option as we address this issue.

Latest Paystack outages

[Nigeria] Delays in Receiving Funds into Wema Dedicated Virtual Accounts (DVA) - about 1 month ago
[Nigeria] Increased failures in Verve card transactions - about 1 month ago
Nigeria: Downtime on Verve transactions - about 1 month ago
Ghana: MTN System Downtime - about 1 month ago
Nigeria: Delay in Completing Transfers. - about 1 month ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook