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Outage in Paystack

Nigeria: Delay in Activating Direct Debit Mandates

Resolved Minor
June 05, 2026 - Started 14 days ago - Lasted 3 days

Incident Report

**_What's happening?_**We are currently experiencing a delay in activating new Direct Debit mandates as a result of a provider downtime.**_What this means for you?_**Although you might be able to link new accounts and create new mandates, it may take longer than usual before the mandate can be charged.**_What can you do now?_**You can continue linking accounts, and the mandates created on them will eventually be chargeable. **You can also complete payments with already linked accounts and other channels e.g. Pay with Transfer (PwT), Cards etc.**We're working with our processing partner to get this resolved as quickly as possible, and we apologize for any inconvenience this may cause.

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IDENTIFIED 14 days ago - at 06/05/2026 08:51AM

**_What's happening?_**We are currently experiencing a delay in activating new Direct Debit mandates as a result of a provider downtime.**_What this means for you?_**Although you might be able to link new accounts and create new mandates, it may take longer than usual before the mandate can be charged.**_What can you do now?_**You can continue linking accounts, and the mandates created on them will eventually be chargeable. **You can also complete payments with already linked accounts and other channels e.g. Pay with Transfer (PwT), Cards etc.**We're working with our processing partner to get this resolved as quickly as possible, and we apologize for any inconvenience this may cause.

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