Outage in PayU Africa

PayU South Africa Service Degradation - Bank link/3rd party

Resolved Minor

November 28, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have noted a spike in failures on FNB platform issues. The team is in touch with the bank to get more information on the issue. We will provide more information as soon as we receive it.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/28/2025 02:04PM

This incident has been resolved.

MONITORING 3 months ago - at 11/28/2025 02:00PM

We have received confirmation from the bank that the issue has ben resolved.

INVESTIGATING 3 months ago - at 11/28/2025 12:24PM

We have noted a spike in errors again, we will continue to engage with FNB.
We will provide more detail as we receive it.

MONITORING 3 months ago - at 11/28/2025 11:45AM

We will monitor for an hour to ensure full recovery.

IDENTIFIED 3 months ago - at 11/28/2025 11:08AM

We are noticing steady recovery on the FNB transactions. We will continue to monitor.

IDENTIFIED 3 months ago - at 11/28/2025 10:09AM

The issuer has confirmed that they are currently investigating the issue.
PayU will keep you posted.

INVESTIGATING 3 months ago - at 11/28/2025 09:35AM

We have noted a spike in failures on FNB platform issues.
The team is in touch with the bank to get more information on the issue.

We will provide more information as soon as we receive it.

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