Degradation with Payment ACH - PSE COLOMBIA

Dear Customer,


Since the 20:10 Hrs the problem has been solved, ACH -PSE in COLOMBIA for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.


Sincerely,
PayU customer service.

Dear Customer,

The ACH -PSE payment network continues to show rejected transactions for INTERNAL_PAYMENT_PROVIDER_ERROR and NOT_ACCEPTED_TRANSACTION.
Our operations team continues to monitor the service and any new information will be communicated in a timely manner.

Sincerely,
PayU customer service.

Dear Customer


Since 08:34 GMT - 5 we are having problems with ACH -PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.