Outage in PayU Latam

Degradation with Payment KLAP CHILE

Resolved Minor
December 16, 2024 - Started 6 days ago - Lasted 26 minutes
Official incident page

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Outage Details

Dear Customer Since 07:09:00 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/16/2024 12:21PM

Dear Customer,



Since the 07:13 the problem has been solved, KLAP in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 6 days ago - at 12/16/2024 12:12PM

Dear Customer



Since 07:09:00 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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