Outage in PayU Latam

Degradation with Payment AMEX ARGENTINA

Resolved Minor
December 16, 2024 - Started 6 days ago - Lasted 41 minutes
Official incident page

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Outage Details

Dear Customer Since 10:58:00 GMT - 5 we are having problems with AMEX in ARGENTINA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/16/2024 04:21PM

Dear Customer,



Since the 11:05:00 the problem has been solved, AMEX in Argentina for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 6 days ago - at 12/16/2024 03:59PM

Dear Customer



Since 10:58:00 GMT - 5 we are having problems with AMEX in ARGENTINA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



An small subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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