Outage in PayU Latam

Degradation with Payment ACH-PSE AVANZA in COLOMBIA

Resolved Major
October 31, 2025 - Started about 13 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customer Since 12:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/31/2025 06:06PM

Dear Customer,


Since 13:04 GMT-5. the problem has been solved, ACH-PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.

Sincerely,
PayU customer service.

INVESTIGATING about 13 hours ago - at 10/31/2025 05:21PM

Dear Customer



Since 12:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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