Outage in PayU Latam

Incident with Payment PROCESOS MC PE

Resolved Minor
October 30, 2025 - Started about 7 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Customer Since 18:20 GMT - 5 we are experiencing problems with PROCESOS MC in PERU for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/31/2025 02:27AM

Dear Customer,



Since 17:20 hs. GMT - 5 the problem has been solved,PROCESOS MC in PERU for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING about 7 hours ago - at 10/31/2025 12:05AM

Dear Customer



Since 18:20 GMT - 5 we are experiencing problems with PROCESOS MC in PERU for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.



A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service

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