Outage in PayU Latam

Incident with Payment Network PSE BANCOLOMBIA

Resolved Minor

January 26, 2026 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customer Since 09:15 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error. Estimado Cliente Desde las 09:15 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores. Cordialmente, Servicio al cliente PayU

Components affected

PayU Latam Colombia Payment Processing

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 01/26/2026 04:16PM

This incident has been resolved.

INVESTIGATING 4 days ago - at 01/26/2026 03:21PM

Dear Customer

Since 09:15 GMT -5 we are experiencing problems with the payment network PSE BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. The transactions sent via this payment network are being marked with error.

Estimado Cliente

Desde las 09:15 GMT-5 estamos teniendo problemas con el medio de pago PSE BANCOLOMBIA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Las transacciones enviadas a través de este medio de pago están presentando errores.

Cordialmente,
Servicio al cliente PayU

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